We’re Here to Help
Got a question about sizing, shipping, or an order you placed? Or maybe you just want to say hi and tell us how much you love your new hoodie? Either way, we’d love to hear from you.
At Essentials Hoodie Canada, our customers come first — and that means real people, ready to help, whenever you need us.
Get in Touch
Email Us
For order updates, product questions, exchanges, or anything else — drop us a message and we’ll get back to you as soon as we can. We personally read every email and aim to reply within 24-48 hours.
📧 support@essentialhoodiecanada.ca
Business Hours
Our team is available Monday to Friday, 9:00 AM – 6:00 PM (EST). Messages sent outside these hours will be answered the next business day.
Frequently Asked Before You Message Us
Before reaching out, you might find your answer right here:
- Where’s my order? Check your confirmation email for tracking details, or reach out with your order number and we’ll look into it right away.
- Need to exchange or return an item? No problem — just contact us within our return window and we’ll walk you through the process.
- Sizing unsure? We’re happy to help you pick the right fit based on your measurements — just ask.
Let’s Connect
Whether it’s a quick question or detailed feedback, don’t hesitate to reach out. Your experience matters to us, and we’re always working to make shopping with Essentials Hoodie Canada as smooth and enjoyable as possible.
We look forward to hearing from you!