Refund and Returns Policy

At Essentials Hoodie Canada, your satisfaction matters to us. If something isn’t right with your order, we’re here to make it easy to fix. Please read through our policy below to understand how returns, exchanges, and refunds work.

Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition you received it
  • In the original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

Items that are worn, washed, damaged, or missing tags will not be accepted for return.

Non-Returnable Items

Certain items cannot be returned, including:

  • Sale or clearance items
  • Items marked as “Final Sale”
  • Gift cards

How to Start a Return

  1. Email us at support@essentialhoodiecanada.ca with your order number and reason for return
  2. Our team will review your request and send you return instructions
  3. Pack the item securely and ship it back to the address provided
  4. Once we receive and inspect the item, we’ll notify you of the approval status

Please note: customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once your return is received and inspected, we’ll send you an email to confirm approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days
  • Please note that your bank or credit card provider may take additional time to reflect the refund in your account
  • Original shipping fees are non-refundable, except in cases of our error (wrong item shipped, defective product, etc.)

Exchanges

We’re happy to offer exchanges for a different size or color, subject to availability. To request an exchange, follow the same process as a return and mention your preferred replacement item in your email.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue. We’ll arrange a replacement or full refund at no extra cost to you.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company — processing times can vary
  3. Contact your bank, as there’s often processing time before a refund is posted
  4. If you’ve done this and still haven’t received your refund, reach out to us at support@essentialhoodiecanada.ca

Need Help?

Our team is always happy to answer questions about returns, exchanges, or refunds. Reach out anytime:

📧 support@essentialhoodiecanada.ca

Essentials Hoodie Canada
Comfort First. Style That Lasts.